AI Skills · Intermediate
Conversational AI & Chatbots
Deploy AI chat and assistants that handle enquiries and book customers around the clock.
In-person · on-site 3-4 hours Certificate on completion
Who it’s for
Teams that want AI to handle first-line customer conversations, capture leads, and book appointments automatically.
What you’ll be able to do
- Design conversation flows that match how your customers ask
- Build and deploy an AI chatbot for your business
- Connect chat to your CRM for lead capture and booking
- Keep responses accurate, on-brand, and safe
Curriculum
- 01
Conversation design
Intents, flows, and handoff to a human when needed.
- 02
Building the bot
Standing up an assistant inside your tools.
- 03
CRM integration
Capturing leads and booking directly into your pipeline.
- 04
Quality & safety
Accuracy, tone, and brand-safe guardrails.
Assessment & certificate
Competency is confirmed through a hands-on assessment in which each participant deploys a working chatbot. Certificate of completion provided.