AI Skills · Intermediate
Conversational AI & Chatbots
Deploy AI chat and assistants that handle enquiries and book customers around the clock.
Two ways to take it
Essential
90-120 min
The complete program in a focused session: the same hands-on training, assessment, and certificate of completion, compressed into 90-120 min.
$297 + tax / person
≈ $59 / person after ETG
Full
3-4 hours
The same content and certificate, with more guided practice time on your own tools and workflows.
$500 + tax / person
≈ $100 / person after ETG
Minimum 2 participants. ETG reimburses up to 80% for eligible employers.
Who it’s for
Teams that want AI to handle first-line customer conversations, capture leads, and book appointments automatically.
What you’ll be able to do
- Design conversation flows that match how your customers ask
- Build and deploy an AI chatbot for your business
- Connect chat to your CRM for lead capture and booking
- Keep responses accurate, on-brand, and safe
Curriculum
- 01
Conversation design
Intents, flows, and handoff to a human when needed.
- 02
Building the bot
Standing up an assistant inside your tools.
- 03
CRM integration
Capturing leads and booking directly into your pipeline.
- 04
Quality & safety
Accuracy, tone, and brand-safe guardrails.
Assessment & certificate
Competency is confirmed through a hands-on assessment in which each participant deploys a working chatbot. Certificate of completion provided.
Frequently asked questions
Who is Conversational AI & Chatbots for? +
Teams that want AI to handle first-line customer conversations, capture leads, and book appointments automatically.
What will my team be able to do after Conversational AI & Chatbots? +
By the end of the program, participants can design conversation flows that match how your customers ask; build and deploy an AI chatbot for your business; connect chat to your CRM for lead capture and booking; keep responses accurate, on-brand, and safe.
How long is Conversational AI & Chatbots, and how is it delivered? +
It runs in two formats, both in-person · on-site at your location and hands-on: an Essential session (90-120 min) and the Full program (3-4 hours). Sessions use your own tools and workflows and are scheduled around your team’s working hours.
How much does Conversational AI & Chatbots cost? +
Two formats, minimum 2 participants: Essential (90-120 min) is $297 + tax / person, and the Full program (3-4 hours) is $500 + tax / person. Eligible B.C. employers can recover up to 80% through the Employer Training Grant, bringing those to roughly $59 and $100 per person after funding. See our Funding page for eligibility and how to apply.
What’s the difference between the Essential and Full versions of Conversational AI & Chatbots? +
Both cover the same content and include the hands-on assessment and certificate of completion. The Essential session (90-120 min) is a focused, compressed version; the Full program (3-4 hours) covers the same outcomes with more guided practice time on your own tools.
Is there a certificate or assessment for Conversational AI & Chatbots? +
Competency is confirmed through a hands-on assessment in which each participant deploys a working chatbot. Certificate of completion provided.